Startek®, a global digital-first customer experience (CX) solutions provider, has been honored with the ‘Excellence in Change Transformation’ award at the Economic Times Human Capital Awards 2026. The accolade, presented on February 19, recognizes organizations that drive measurable business impact by investing in people, culture, and processes. Startek was the only BPO to be recognized in this category.
The Economic Times Human Capital Awards employ a rigorous three-step evaluation process: submission of detailed people practices, preliminary assessment by official tabulators, and a final grand jury presentation before industry leaders. Evaluation criteria focus on innovation, execution, measurable impact, and talent experience outcomes.
Recognized for People-Centric Transformation
Startek earned the award for its wide-ranging initiatives across hybrid workplace management, employee engagement, leadership development, transparent communication, learning and career progression, inclusivity, and associate wellbeing. These efforts have strengthened organizational agility while delivering tangible performance improvements.
“At Startek, transformation is a continuous journey to evolve with purpose,” said SM Gupta, Chief People Officer. “Our focus has been to build a resilient, future-ready organization by aligning culture, leadership and capability with business strategy. Being recognized for Excellence in Change Transformation reinforces our belief that sustainable growth begins with investing in people and creating an environment where they can thrive.”
Operating across multiple geographies, Startek continues to advance hybrid work frameworks and people strategies that drive engagement, accountability, and long-term value for both clients and associates. The award underscores the growing emphasis on people-first strategies in the CX and BPO sectors, where talent agility and employee experience increasingly define competitive advantage.
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