Brandon Hall Group has announced a new research initiative—conducted in partnership with Latitude Learning—to explore how organizations manage learning programs for extended enterprise audiences such as customers, channel partners, and franchisees.
According to Michael Rochelle, Principal Analyst and Chief Strategy Officer at Brandon Hall Group, “The extended enterprise learning space is transforming. The need has never been greater, and the rapid evolution and influence of AI on learning technology promises real impact. Delivering on the strategic value of these audiences has never been more critical.”
The study will analyze:
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Learner segmentation and objectives across diverse audiences
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Technology adoption, including AI, AR/VR, and analytics
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Governance and budget allocation models
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Training delivery methods and performance metrics
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Integration with customer success and business systems
Participating organizations will gain early access to the full report, benchmark data, and insights into emerging learning trends. The confidential survey takes 8–10 minutes, with findings expected in Spring 2025.
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