Bryq, a leader in AI-powered talent intelligence, has announced the launch of ContactTalent, a cutting-edge solution specifically designed for the recruitment, management, and optimization of talent in contact centers. By leveraging organizational data, ContactTalent ensures that the right talent is matched to the right positions, leading to enhanced performance, reduced attrition, and improved customer satisfaction.
1. The Need for Optimized Talent Management:
- Contact centers face unique challenges in recruiting and managing talent.
- Identifying performance drivers for each role is crucial for ensuring optimal talent alignment.
2. Performance Metrics Analyzed:
- ContactTalent evaluates key metrics such as:
- Average Handle Time (AHT)
- First Call Resolution (FCR)
- Customer Satisfaction (CSAT)
- This analysis helps in intelligently matching candidates with roles where they are likely to excel.
3. Proven Results with Leading BPOs:
- The solution has been extensively tested with prominent Business Process Outsourcing (BPO) companies.
- Results show significant improvements in hiring efficiency and talent retention, highlighting its effectiveness in the industry.
4. Continuous Improvement through AI:
- Powered by advanced AI, ContactTalent refines its predictive capabilities over time.
- Each hire and internal move contributes new data, creating a feedback loop that enhances the system’s ability to forecast success and optimize team performance.
5. Empowering Data-Driven Decisions:
- Markellos Diorinos, CEO of Bryq, emphasizes the importance of making smarter, data-driven talent decisions.
- Aligning hires with core performance drivers helps organizations build stronger teams and achieve better business outcomes.
6. Transforming AI into Tangible Business Value:
- Athina Karahogitis, Advisor to Bryq and CEO of BorderlessCX, states that ContactTalent enables BPO companies to leverage their data for actionable insights.
- This transformation results in smarter hiring and performance decisions, showcasing the real business value of AI technology.
7. Official Debut at CCW Nashville:
- ContactTalent will make its debut at CCW Nashville, providing an opportunity for contact centers to explore how it can enhance their talent strategy and organizational success.
With the launch of ContactTalent, Bryq is poised to revolutionize talent management in contact centers. By leveraging advanced AI and data-driven insights, ContactTalent empowers organizations to optimize their recruitment processes, reduce attrition, and elevate customer satisfaction, setting a new standard for operational excellence in the industry.
