Frontline Worker Training Gaps Threaten Productivity and Business Success

A recent study by Schoox and Lighthouse Research & Advisory, “The Frontline Worker Skills Growth and the Learning & Development Disconnect Study,” reveals significant workplace challenges for frontline employees in food service, retail, hospitality, and manufacturing. The study, which surveyed 737 employers and 1,050 frontline workers, highlights a troubling disconnect between workers and employers, particularly in training, skill development, and job expectations. This gap poses risks to employee morale, productivity, and overall business success.

• Key Findings on Frontline Worker Challenges:
  • 40% of frontline workers are unsure of their job expectations, and only 24% feel adequately trained.
  • Lack of clarity and training negatively impacts productivity, morale, and safety.
  • Poorly trained workers increase the risk of injuries, making effective workforce training a critical priority.
• Top Challenges for Skill Development in Frontline Roles:
  • Time constraints
  • Limited practice opportunities
  • Lack of access to resources
• Importance of Onboarding and Communication:
  • 90% of workers prioritize onboarding for success, though employers often rank it second to safety and compliance.
  • Less than one-third of workers feel that employers effectively communicate essential updates, increasing stress and uncertainty.
• Impact on Business and Operational Success:
  • Organizations that invest in employee development see tangible results, including:
    • 90% reduction in technology investment costs
    • 10% reduction in waste, inventory, and shrinkage costs
    • 10% increase in sales with improved training and messaging
• Industry-Specific Insights:
  • Retail: 52% of workers feel undervalued, and 48% are open to external opportunities.
  • Restaurants: 40% of workers lack time to practice new skills, with frequent skill updates required.
  • Manufacturing: 60% cannot access training via mobile devices, and 85% are interested in other roles within their company.
  • Hospitality: Only 52% feel invested in, and only 11% have mobile access to training.

The study underscores the need for organizations to prioritize frontline worker development. By closing the gap between employer support and employee needs, businesses can improve productivity, employee engagement, and overall performance. Investing in training is no longer optional—it is essential for success.

PR Web