Senior living providers are under mounting pressure to balance quality care with operational efficiency—and one Washington-based operator is betting on AI to do just that.
GenCare Lifestyle, which runs six senior living communities across Washington State, has chosen Kevala, the workforce management solution within the Residex AI platform, to optimize labor usage, simplify scheduling, and integrate cleanly with its existing tech stack.
From Manual Schedules to Smart Efficiency
GenCare has long been known for its resident-first model, but like many providers, it faced the familiar headache of scheduling complexity, overtime creep, and disconnected systems. The company zeroed in on Kevala because it checked three big boxes:
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Ease of use for staff across all communities
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Efficiency insights to spot when shifts are running long
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Tight integration with Paylocity for smooth payroll processing
Danielle Parker, GenCare’s COO, said the results are already noticeable: “By streamlining operations with Kevala, our staff spends less time managing schedules and more time connecting with residents—ensuring personalized, consistent care that families can trust.”
Integration as a Differentiator
Kevala’s edge is its interoperability. By pushing accurate time data directly into Paylocity, it eliminates redundant reporting steps and helps reduce payroll errors—an issue that’s both costly and morale-draining in an industry already struggling with staffing shortages.
Patrick Lawler, Residex’s Chief Customer Officer, framed it as part of a bigger shift: “Providers like GenCare are looking for connected tools that offer both operational clarity and flexibility. With Residex, they get insights that improve care and efficiency at the same time.”
Bigger Picture: AI in Senior Living
The move reflects a broader trend across senior care and healthcare: operators are investing in AI-driven workforce optimization not just to cut costs, but to make frontline work more manageable. Tools like Kevala don’t just automate schedules—they provide real-time visibility into labor needs, overtime risk, and resource allocation.
For senior living communities where staffing levels directly affect resident outcomes, that clarity can be the difference between “adequate” and “exceptional.”
The Takeaway
Residex AI may not be the only player eyeing workforce optimization in care settings—competitors like WellSky and OnShift are chasing the same market—but its seamless system integrations and care-focused positioning give it a foothold.
For GenCare, the payoff is simple: fewer scheduling headaches, faster payroll alignment, and more staff hours dedicated to what actually matters—resident care.
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