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Hackett Group Unveils First MPHRO Digital World Class Matrix™: Navigating Transformation in Talent Management

Hackett Group Unveils First MPHRO Digital World Class Matrix™: Navigating Transformation in Talent Management
New Multi-Process Human Resources Outsourcing (MPHRO) Vendor Research Reveals Organizations Are Not Fully Using Digital Capabilities

The Hackett Group, Inc., pioneers in research and advisory services, introduces the inaugural MPHRO Digital World Class Matrix, shedding light on the transformative journey of Managed Professional HR Outsourcing (MPHRO) vendors. Amidst challenges like budget constraints and talent shortages, CHROs increasingly turn to MPHRO for support, leveraging digital solutions and AI-driven strategies. Let’s delve into the key findings and actionable insights unveiled by this groundbreaking matrix.

  1. Value from MPHRO Vendors:
    MPHRO vendors emerge as strategic partners, offering expertise, innovation, and thought leadership. With 87% of buyers recognizing their value in digital transformation and strategic guidance, MPHRO providers play a pivotal role in driving HR excellence.
  2. Underutilized Services and AI Solutions:
    Despite substantial investment, HR transaction processing, contact center support, and talent acquisition services remain underused. AI and Generative AI (Gen AI) hold promise but are yet to reach full potential in driving efficiency and enhancing user experiences within MPHRO frameworks.
  3. Evaluation and Categorization of Providers:
    The matrix evaluates 12 global providers across five categories, ranging from Digital World Class leaders to emerging players, offering insights into their capabilities, market share, and growth trajectories.

Strategies for Empowering Providers and HR Buyers:

  1. Marketing Strategies:
    Providers are advised to showcase new services, especially AI-driven solutions, and highlight strategic value propositions to differentiate themselves in a competitive market.
  2. Key Priorities for HR Buyers:
    HR buyers should prioritize reduced costs, process improvements, workforce strategy support, and enhanced employee experiences by leveraging additional MPHRO services.

The MPHRO Digital World Class Matrix by The Hackett Group offers a roadmap for navigating the evolving landscape of talent management. As CHROs seek strategic partnerships and MPHRO vendors strive to deliver value-driven solutions, this matrix serves as a beacon of insight and guidance, shaping the future of talent acquisition and HR excellence.