Microsoft Teams is no longer just a hub for meetings and messaging—it’s evolving into a full-service digital training ground. Instant Technologies, the developer of the Microsoft 365 Certified app Chime V5, has teamed up with KnowledgeWave to embed AI-powered support and real-time training directly into Teams chat. The result? A smarter, more responsive workplace experience that meets employees exactly where they are—without the need to leave the app.
Support and Training, All in One Chat Window
At its core, the new integration combines Instant Technologies’ Chime V5—known for intelligent chat routing and enterprise support workflows—with KnowledgeWave’s extensive Microsoft 365 training library. Employees can now get support and learn simultaneously, right within their Teams environment. Think of it as a help desk and virtual trainer rolled into one.
“This partnership represents a natural evolution in how support and learning intersect,” said Peyton McManus, CEO of Instant Technologies. “We’re helping organizations empower employees and drive meaningful digital adoption—all inside Microsoft Teams.”
How It Works: On-Demand Help Meets Embedded Learning
When a user hits a roadblock—say, navigating a SharePoint site or formatting a PowerPoint deck—Chime V5 routes them to an AI or live support agent. Now, thanks to the KnowledgeWave integration, the agent can also serve up just-in-time training: a short video, a webinar invite, or step-by-step guidance tailored to the moment.
That tight link between real-world issues and contextual training helps reinforce learning at the point of need—without forcing employees to jump between tabs, search for courses, or lose their workflow rhythm.
Why It Matters: Context Is King in Digital Learning
Chime V5’s recent Microsoft 365 Certification isn’t just a compliance checkbox—it confirms the platform is battle-tested for enterprise-level security and performance. Combined with KnowledgeWave’s Microsoft 365 training catalog, this integration hits a sweet spot: reducing help desk load while increasing employee self-sufficiency.
And let’s face it: traditional corporate training often feels like homework—isolated from actual work tasks and easily forgotten. Embedding learning into daily workflows changes that dynamic. The ROI is more than anecdotal: a shared enterprise customer reportedly saw immediate productivity gains after unifying live chat support with contextual training.
A Sign of the Times: AI-Driven Learning on the Rise
This move aligns with a broader trend in HR and IT—embedding learning tools inside the apps employees use daily. Microsoft itself has been steadily folding in learning capabilities across its Viva suite, but third-party apps like Chime V5 offer greater flexibility and deeper integration with support systems.
The Instant Technologies-KnowledgeWave partnership pushes the needle further by linking helpdesk and L&D functions. It’s not just about solving a problem—it’s about teaching the user how to prevent it next time, within the same window.
Expect other enterprise tools to follow suit as companies race to turn everyday interactions into learning opportunities, especially with AI now capable of delivering increasingly personalized content.
For companies invested in Microsoft Teams, this integration delivers something practical and powerful: a frictionless way to boost digital skills, reduce IT tickets, and make learning part of the daily workflow. In the era of remote and hybrid work, that’s more than a nice-to-have—it’s essential infrastructure.
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