Moveworks, the enterprise AI Assistant platform known for automating IT and HR support, has unveiled a sweeping transformation to its platform—one that shifts from a single AI interface to an ecosystem of specialized, agentic AI Assistants built for every business function.
Announced at its “The Next Move” event, the new capabilities let teams across HR, Finance, Sales, IT, and beyond design, deploy, and govern custom AI agents—no engineering degree required. It’s Moveworks’ boldest move yet to democratize AI creation inside large organizations.
From One AI Assistant to an Army of Experts
The enhanced platform introduces three cornerstone features designed to bring AI deeper into everyday business operations:
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Scoped Assistants: Domain-specific AI experts—like a Recruiting Assistant for HR, Prospecting Coach for sales, or Customer Support Specialist—that come ready to use.
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Assistant Builder: A no-code design suite that allows teams to assemble and customize powerful AI Assistants within minutes.
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Headless API: A developer-friendly interface that lets organizations embed Moveworks’ AI into any system or portal, delivering intelligent support anywhere employees work.
The company’s new approach—“AI for every task, every team, every challenge”—signals a move away from generic chatbots toward precision-built, trustworthy AI that mirrors how businesses actually operate.
“The true value of AI comes when it’s tailored to every part of the business,” said Varun Singh, President of Moveworks. “It isn’t one AI for everything; it’s the right AI for every challenge.”
Early Adopters See Real-World Impact
Enterprises like Mercari and Pinterest are already reporting measurable outcomes. Mercari now resolves three out of four employee issues autonomously, scaling its operations without compromising compliance or security. Pinterest, meanwhile, highlights how Moveworks “delivers instant answers so employees get what they need ASAP”—a boost that improves experience and efficiency across the board.
Enterprise Search and Web App Go GA
Alongside the new capabilities, Moveworks announced the general availability of its next-generation Enterprise Search and an overhauled web application. The search tool offers a unified, personalized interface that pulls information from across every application and document—a long-standing enterprise pain point that Moveworks aims to eliminate.
The redesigned web app brings all these capabilities under one sleek interface, now live for all customers.
Why It Matters
In a crowded market of “AI copilots” and large language model integrations, Moveworks’ pivot stands out for one reason: governance and granularity. Rather than offering yet another AI chatbot, it’s giving enterprises the means to build their own internal AI ecosystems—with transparency, control, and business-specific intelligence baked in.
It’s a vision that could redefine how enterprises adopt AI: not as a monolithic assistant, but as a federation of trusted agents, each optimized for its slice of the business.
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Business Wire, a Berkshire Hathaway company, is the global leader in press release distribution and regulatory disclosure. Public relations, investor relations, public policy and marketing professionals rely on Business Wire for secure and accurate distribution of market-moving news and multimedia. Founded in 1961, Business Wire is a trusted source for news organizations, journalists, investment professionals and regulatory authorities, delivering news directly into editorial systems and leading online news sources via its multi-patented NX network. Business Wire’s global newsrooms are available to meet the needs of communications professionals and news media worldwide.
