Workers’ comp may not be glamorous, but for those sidelined by injury, it’s a lifeline. Now, Colorado’s leading workers’ comp insurer, Pinnacol Assurance, is giving that safety net a high-tech upgrade through a new partnership with Clearspeed, a global leader in voice-based risk assessment.
The deal brings Clearspeed’s automated voice analytics into Pinnacol’s recovery process—helping the insurer stay connected with injured workers, reduce red tape, and get people back to work faster.
Voice, Not Paperwork
For anyone navigating pain or uncertainty, paperwork-heavy claims processes can feel like salt in the wound. Pinnacol’s early trials with Clearspeed replaced paper mail with automated, voice-based questionnaires—short yes/no calls analyzed by Clearspeed’s proprietary engine. The results:
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3x higher response rates from injured workers
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Freed-up time for claims reps
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Faster clarity on which cases actually need attention
Instead of waiting for documents or manual follow-ups, Pinnacol gets real-time signals about worker readiness, treatment status, and return-to-work timelines.
Quincy Douglass, Pinnacol’s VP of Operations, says the tech delivers on a simple promise: “Behind every claim is a human with a story. Clearspeed helps us optimize resources so workers’ needs are met with speed and confidence.”
Why Clearspeed?
Traditional risk assessment often means intrusive documentation, subjective evaluations, and long processing times. Clearspeed flips that model with an approach that is:
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Fast – instant insights for quicker payments
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Bias-free – no personally identifiable information required
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Frictionless – easier than manual steps
For injured workers, that means less bureaucracy. For insurers, it means fewer delays and cleaner triage.
Expanding Beyond P&C
Clearspeed has already carved out a niche in property and casualty claims, with global insurers reporting 50% faster claim handling and 40% more immediate settlements. This partnership marks a major step into the U.S. workers’ comp market, with Pinnacol as a flagship use case.
Alex Martin, Clearspeed’s CEO, called it a milestone: “When people are recovering from an accident, the last thing they need is complexity. Together we’ve built a process that builds trust and keeps workers engaged.”
What’s Next
With promising results, Pinnacol plans to expand Clearspeed’s role into First Notice of Injury and structured settlement verification. If the early numbers hold, workers’ comp could be one more corner of insurance where voice tech quietly replaces paperwork—and injured workers feel the difference.
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Business Wire, a Berkshire Hathaway company, is the global leader in press release distribution and regulatory disclosure. Public relations, investor relations, public policy and marketing professionals rely on Business Wire for secure and accurate distribution of market-moving news and multimedia. Founded in 1961, Business Wire is a trusted source for news organizations, journalists, investment professionals and regulatory authorities, delivering news directly into editorial systems and leading online news sources via its multi-patented NX network. Business Wire’s global newsrooms are available to meet the needs of communications professionals and news media worldwide.
