UKG, the global AI-driven platform unifying HR, pay, and workforce management, has been named a Leader in The Forrester Wave™: Human Capital Management Solutions, Q4 2025. The recognition highlights UKG’s ability to support frontline-heavy organizations with an integrated platform that converts workforce data into actionable insights.
As a Workforce Operating Platform, UKG consolidates HR, payroll, workforce management, and AI agents into a single solution, drawing on five decades of experience and billions of data points. The platform promises to turn workforce intelligence into a competitive advantage for organizations spanning from the front office to frontline staff.
Why UKG Stands Out
Forrester’s report emphasizes UKG’s deep localization, compliance support, and employee experience capabilities. Its platform is particularly strong for frontline workers, who represent nearly 80% of the global workforce. These employees—essential to retail, healthcare, education, and manufacturing—benefit from real-time visibility into staffing, overtime trends, and operational insights that improve both performance and workplace satisfaction.
“Earning the highest score in the current offering category is a meaningful recognition of our team’s understanding of today’s workers,” said Suresh Vittal, Chief Product Officer at UKG. “We’re proud to support more than 70% of the Fortune 500—especially the critical frontline workers who keep every industry running.”
Real-World Impact
Organizations using UKG report tangible efficiency gains. Eventide | Tabitha, a senior living operator, reduced payroll-based reporting from 16 hours to under two minutes, while gaining real-time insight into staffing and overtime trends. “The deep data and insights in UKG help us foster a workplace where every team member feels valued, supported, and connected,” said Kayla Linn, Chief People Officer.
UKG’s AI tools are also proving to reduce burnout. According to a recent survey of 8,200 frontline workers, those using AI report a 41% burnout rate, compared to 54% among those not using the technology.
Forrester’s Take
The Forrester Wave™ report praised UKG for its best-in-class workforce management, HR, payroll, and talent management suite, along with robust succession planning and contingent labor management. The platform’s employee experience, UX, and culture benchmarking capabilities were singled out as market-leading.
“UKG is a top choice for frontline-heavy organizations and global enterprises seeking localization, compliance support, and deep insights into workforce performance,” the report states.
Bottom Line
For organizations navigating complex, frontline-heavy workforces, UKG offers a unified, AI-driven approach that combines operational efficiency with improved employee experience. From payroll automation to AI insights that mitigate burnout, UKG positions itself as a strategic partner for workforce intelligence, not just another HR software vendor.
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Business Wire, a Berkshire Hathaway company, is the global leader in press release distribution and regulatory disclosure. Public relations, investor relations, public policy and marketing professionals rely on Business Wire for secure and accurate distribution of market-moving news and multimedia. Founded in 1961, Business Wire is a trusted source for news organizations, journalists, investment professionals and regulatory authorities, delivering news directly into editorial systems and leading online news sources via its multi-patented NX network. Business Wire’s global newsrooms are available to meet the needs of communications professionals and news media worldwide.
