UKG, a global leader in AI-powered HR, pay, and workforce management solutions, has unveiled a bold new vision for agentic and assistive AI designed to redefine the frontline work experience. Announced at Aspire 2025, the company’s flagship conference, the initiative marks a pivotal step toward intelligent, interconnected applications that empower both employees and employers.
A People-First Workforce Operating Platform
At the center of this vision is the UKG Workforce Operating Platform, which unites data, intelligence, and a people-first approach to create meaningful, adaptive work experiences. By orchestrating a network of agentic applications that act, learn, and evolve, UKG aims to transform how organizations operate — particularly in industries powered by frontline workers.
“Our Workforce Operating Platform is the engine that powers transformative experiences for the frontline,” said Suresh Vittal, Chief Product Officer at UKG. “We’re not focused on individual agents — we’re orchestrating an ecosystem of agentic applications built for the way people and businesses truly work.”
Introducing Next-Generation AI Solutions
At Aspire 2025, UKG launched several breakthrough agentic applications:
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Workforce Intelligence Hub – A first-of-its-kind command center offering real-time operational visibility and benchmarks. It activates AI agents to analyze data, detect patterns, and solve workforce challenges dynamically.
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Rapid Hire – Streamlines high-volume frontline hiring, cutting the process from weeks to days through automated workflows and intelligent candidate matching.
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Dynamic Labor Management – Continuously senses demand fluctuations to automatically redeploy teams and optimize coverage in real time.
These solutions, built on UKG’s deep repository of workforce data, allow organizations to move from reactive decision-making to proactive, insight-driven management.
“By translating everyday workforce signals into real-time actions with agentic applications, organizations can make work smarter, more adaptive, and more human,” said R “Ray” Wang, Founder and Principal Analyst at Constellation Research.
AI Designed to Enhance Every Stage of the Employee Journey
UKG’s agentic and assistive AI applications are designed to enhance the entire employee lifecycle, from onboarding to payroll and workforce optimization. Capabilities include:
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Onboarding agents that provide day-one guidance to new hires.
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Policy Q&A and Benefits AI assistants offering instant, personalized support.
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Compliance-monitoring agents that flag payroll and scheduling anomalies in real time.
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Conversational Reporting tools that surface workforce metrics in seconds.
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Frontline Assist, giving employees fast access to schedules, PTO, and punches through a conversational interface.
By eliminating manual steps and surfacing key insights automatically, UKG’s AI platform ensures HR teams and frontline managers can focus more on people and less on process.
Looking Ahead: The Future of Agentic AI
Throughout 2026, UKG plans to deliver additional agentic applications — including voice-driven experiences and AI-accelerated deployments for small and midsize businesses (SMBs). These innovations are part of UKG’s mission to democratize intelligent workforce technology, keeping human connection at the heart of digital transformation.
“As we enter the Age of AI, executives can turn data into decisions and proactively take action,” added Wang. “This is the next generation of frontline experiences.”
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Business Wire, a Berkshire Hathaway company, is the global leader in press release distribution and regulatory disclosure. Public relations, investor relations, public policy and marketing professionals rely on Business Wire for secure and accurate distribution of market-moving news and multimedia. Founded in 1961, Business Wire is a trusted source for news organizations, journalists, investment professionals and regulatory authorities, delivering news directly into editorial systems and leading online news sources via its multi-patented NX network. Business Wire’s global newsrooms are available to meet the needs of communications professionals and news media worldwide.
