When only 16% of U.S. workers are using AI in their daily jobs, organizational change management (OCM) isn’t just a support function—it’s survival strategy. That’s the message behind Forrester’s latest report, The Organizational Change Management (OCM) Services Landscape, Q4 2025, where consulting firm West Monroe earned recognition as a Notable Vendor.
The Forrester report profiles 26 firms shaping the OCM landscape, providing a roadmap for executives looking to navigate the shifting terrain of digital transformation, workforce reinvention, and AI disruption.
AI Is Forcing a Rethink of Change Management
According to West Monroe’s Ultimate Guide to AI Workforce Adoption, just 16% of U.S. employees are currently leveraging AI on the job. Pair that with Harvard Business Review’s finding that only 12% of major change programs stick, and you get a sobering truth: most organizations are unprepared for the seismic shifts AI will bring.
“Organizational change management is the foundation for realizing the value of every transformation—especially as AI accelerates workforce disruption,” said Dave Hilborn, who leads West Monroe’s Organization & People practice. “We’re proud to be recognized by Forrester, which we believe underscores our commitment to helping clients navigate change with confidence.”
From AI Adoption to Lasting Impact
Unlike traditional consultants who stop at strategy decks, West Monroe’s OCM team leans into measurable, people-centered transformation. Its offerings span:
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AI Adoption: Helping teams adapt to automation and new skill demands with structured communications and hands-on learning.
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Vision & Value Definition: Aligning leadership on measurable goals before change even begins.
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Organizational Alignment: Tailoring culture, governance, and operations to ensure readiness.
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Sustained Change Management: Setting up frameworks to measure, reinforce, and scale adoption post-launch.
Proof in the Outcomes
West Monroe isn’t short on receipts. Across industries—from banking to utilities—the firm’s OCM work has delivered tangible ROI:
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A mid-market bank drove $100M+ in new deposits and 96% digital platform adoption.
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A large utility slashed time-to-fill by 80% and saved $65M through a three-year IT workforce plan.
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A global workforce management provider unlocked $75M+ in value with AI-enabled process optimization.
It’s all part of more than 500 OCM projects led by over 100 specialists. The firm boosted its muscle further with its 2022 acquisition of 71&Change, a consultancy known for its change leadership expertise.
The Bigger Picture: OCM in the AI Era
Forrester’s recognition highlights a broader market shift: OCM is moving from a “soft skill” to a strategic differentiator. As companies grapple with AI transformation, M&A integrations, and cultural overhauls, effective change management has become the glue that holds progress together.
And while Forrester makes clear it doesn’t endorse any vendor, inclusion in its report signals that West Monroe is a name decision-makers should know—especially those looking to future-proof their workforce before AI rewrites the rules again.
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