At its annual Zoomtopia 2025 conference, Zoom Communications (NASDAQ: ZM) rolled out AI Companion 3.0, a sweeping upgrade that puts “agentic AI” at the center of its productivity and collaboration suite. Far from a simple note-taker, Zoom’s latest AI promises to turn conversations into action, weaving intelligence across meetings, chats, documents, and even rival platforms like Teams and Google Meet.
“Our customers’ most important conversations happen on Zoom, and now those conversations can result in critical insights to fuel real progress,” said founder and CEO Eric S. Yuan.
What Makes AI Companion 3.0 Different
Zoom’s vision is clear: make AI a unified layer that follows you across tools, anticipates your needs, and helps you execute. Key upgrades include:
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Context-Aware Insights – Agentic AI now synthesizes knowledge from internal sources (meeting transcripts, chat history, docs) and external research, delivering timely answers.
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Smarter Note-Taking – Paid users can tap AI notes not just in Zoom meetings, but also in-person sessions and even Microsoft Teams, Google Meet, and WebEx (soon).
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Proactive Workflows – Commands like “free up my time” cue the AI to handle meeting prep, group updates, and follow-ups automatically.
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Outcome-Focused Assistance – AI now prioritizes and tracks tasks across Zoom calls, chats, and emails so nothing slips through.
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Adaptive Work Surface – A new browser and desktop hub centralizes context, turning scattered inputs into a single, actionable workspace.
For content-heavy roles, the AI also doubles as a writing and research partner, capable of drafting reports and pulling insights from multiple data sources.
Beyond Collaboration: CX and Sales Get AI Muscle
Zoom isn’t limiting its AI ambitions to productivity. Its Business Services suite is also getting an upgrade:
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Agentic AI Expert Assist automates support tasks.
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CX Insights mines customer interactions for business intelligence.
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Automated Quality Management extends oversight to virtual agents.
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“Bring Your Own Voice” lets companies brand their Zoom Virtual Agent with a custom tone.
For sales teams, Zoom Revenue Accelerator gains an “agentic prospecting” skill that scans lead lists, personalizes outreach, and even schedules first touchpoints across email and SMS.
Competitive Positioning
The push reflects how fast collaboration platforms are racing to make AI indispensable. Microsoft is embedding Copilot across Office, Google is leaning on Gemini for Workspace, and Cisco Webex continues to experiment with AI transcription and insights. Zoom’s differentiator? Going beyond transcription into agentic AI—software that doesn’t just summarize, but acts on behalf of the user.
Real-time translation also gets a boost: Zoom claims its captions beat competitors in accuracy, with 28% better English-to-French and 14% better English-to-Spanish performance in a MetricX benchmark.
Pricing and Availability
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AI Companion 3.0 rolls out broadly in November 2025 at no extra cost for paid Zoom Workplace users.
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Custom AI Companion, a low-code tool for building and deploying tailored AI agents, launches today as an add-on for $12 per user, per month.
If successful, Zoom’s strategy could shift the conversation from “AI assistants” to AI partners—ones that don’t just sit in meetings but actively move business forward.
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