ServiceNow (NYSE: NOW) has completed its acquisition of Moveworks, a move designed to accelerate the company’s vision of AI-powered enterprise workflows. By combining ServiceNow’s agentic AI with Moveworks’ AI assistant, enterprise search, and Reasoning Engine, the acquisition aims to create a seamless, AI-native front door for employees, enabling autonomous issue resolution and intelligent workflow automation across organizations.
A Unified AI Platform for Work
“Moveworks accelerates ServiceNow’s vision to put AI to work for people across every corner of every business,” said Amit Zavery, President and COO of ServiceNow. “Moveworks’ AI Assistant plus ServiceNow’s agentic platform will turn conversations into completed work, allowing customers to resolve issues autonomously, trigger intelligent workflows, and get results—securely, responsibly, and at scale.”
The acquisition merges ServiceNow’s workflow intelligence—already resolving 90% of IT requests and 89% of customer support requests autonomously—with Moveworks’ front-end AI capabilities. Employees can now interact naturally with AI to ask questions, search data, and trigger workflows, breaking down silos and driving productivity across IT, HR, customer service, and administrative operations.
Proven Enterprise Adoption
Moveworks’ AI technologies are already integrated with more than 100 enterprise systems and are used by companies like Siemens, Toyota, and Unilever. With approximately 5.5 million users and 250 mutual customers, the combined platform builds on an established approach to enterprise-wide adoption, with nearly 90% of Moveworks customers deploying the solution to 100% of employees.
“By joining ServiceNow, we can scale our agentic AI strategy for any organization,” said Bhavin Shah, CEO of Moveworks. “Connecting our AI Assistant and Reasoning Engine with ServiceNow’s trusted workflow automation and AI governance allows us to deliver fast, secure, end-to-end resolution for employees everywhere.”
Scaling AI Innovation
The acquisition adds hundreds of AI experts to ServiceNow, fueling further innovation and accelerating the company’s AI roadmap. Together, the technologies enable organizations to:
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Resolve employee requests autonomously and at scale
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Connect prompts to enterprise data, AI agents, or workflows
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Accelerate end-to-end digital workflows across IT, HR, and customer service
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Deliver intuitive, human-centered AI experiences that enhance productivity
The combination represents a significant step toward agentic AI—where AI acts proactively across workflows, automating tasks and enabling employees to focus on higher-value work.
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