Shiftboard, a leader in workforce scheduling solutions, has appointed Bill Phillips as the new Vice President of Professional Services. Bill takes over from Peter Draper, who retired in March after years of dedicated service. With extensive experience in SaaS implementation and professional services management, Bill is set to drive Shiftboard’s growth and enhance customer value.
Bill Phillips’ Leadership and Experience
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Background: Bill Phillips brings decades of experience helping large-scale organizations implement and maximize enterprise technology solutions. His expertise includes:
- SaaS implementation.
- Professional services management.
- Cross-functional collaboration.
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Previous Role: Prior to joining Shiftboard, Bill was the Vice President of Professional Services at WorkJam, where he:
- Streamlined SaaS implementation processes.
- Improved customer retention by 28% in his first year.
- Built a successful partner enablement program.
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Leadership at Ceridian HCM: At Ceridian HCM, Bill managed a customer portfolio worth over $240 million, achieving a 99.9% customer retention rate.
Shiftboard’s Workforce Scheduling Technology
- Focus on Shift-Based Operations: Shiftboard specializes in scheduling solutions for shift-based industries like manufacturing and energy.
- Features:
- Intelligent scheduling to optimize labor efficiency.
- Real-time workforce insights.
- Seamless integrations to enhance operational excellence.
- Benefits:
- Reduced labor costs.
- Improved compliance.
- Enhanced employee satisfaction.
Bill Phillips’ Vision for Professional Services at Shiftboard
- Leadership in Professional Services: As Vice President, Bill will lead the professional services team in guiding customers to maximize the value of Shiftboard’s technology.
- Customer Partnership: Bill views professional services as more than just implementing technology—it’s about empowering customers with the right tools, knowledge, and best practices for long-term success.
Bill Phillips’ appointment marks a pivotal moment for Shiftboard as it continues to innovate and provide workforce management solutions that drive value for its customers. With his proven leadership, Shiftboard is poised to further enhance its service offerings and build lasting customer relationships.
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