Talroo, the leading provider of technology to power the recruitment of frontline and essential workers, announced today that it achieved a Net Promoter Score (NPS) 67% higher than industry benchmarks. Delivering an NPS of 77 in its annual customer survey, compared to an HR Services industry average of 46 in 2023 (source: ClearlyRated), Talroo ranks among the top percentile of companies worldwide. Most notably, 78% of the survey respondents were “Promoters”, the most desirable outcome, and the response rate was more than double the industry benchmark of 15-25% – coming in at 54%.
The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? NPS can be as low as -100 (all detractors) or as high as +100 (all promoters). An NPS that is positive (i.e., higher than zero) is felt to be good and an NPS of +50 or over is excellent. In the HR technology industry, a Net Promoter Score of 77 is especially commendable.
“We are honored that our partners have rated us so highly and are willing to recommend Talroo to their colleagues,” said Barry Klein, VP of Success & Enablement at Talroo. “This incredibly high NPS score reflects our entire team’s dedication to our customers’ success and our steadfast commitment to delivering award-winning products and services backed by best-in-class support. The fact that Talroo clearly brings value to our customers year-after-year by helping them achieve both their recruiting and business goals is what differentiates us in the marketplace.”
