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Teleperformance implements AI solutions leveraging ServiceNow platform

Teleperformance, a global leader in digital business services, today announced that it is deploying cloud-based artificial intelligence (AI) tools within ServiceNow, the leading digital workflow company, to enhance its employee experience, increase productivity and transform its operations.

The new platform provides a more efficient and intuitive employee experience that allows Teleperformance employees to access a single simplified knowledge management system. Further, it enables the company’s employees to automate certain transactional tasks in their workday, enabling employees to focus on higher-value activities.