Unum is taking a significant step toward reducing administrative friction for brokers and employers with expanded capabilities in its Broker Connect integration with Employee Navigator. The new features, including automated billing and eligibility, aim to simplify benefits and leave management while improving accuracy.
Smarter Billing, Less Admin
The upgraded system automatically aligns premiums with coverage based on current enrollment data, cutting down on manual reconciliation and giving brokers greater confidence in billing accuracy. This builds on 2024 enhancements that introduced automated plan setup and digital Evidence of Insurability, extending the vision of a fully connected, modern benefits workflow.
“Brokers and employers need solutions that remove friction, scale seamlessly, and match how they actually work,” said Erin Casey, SVP, Platform Partnerships at Unum. “These enhancements allow teams to spend less time on administration and more time supporting employees and clients.”
Automated Eligibility and Connected Leave Management
The new automated eligibility functionality eliminates manual file feeds, easing onboarding and claims administration. Combined with integration into Unum Total Leave, the system streamlines leave management outsourcing—a growing priority for employers navigating increasingly complex leave requirements.
By automating data between Employee Navigator and Unum, HR teams can reduce errors, accelerate processing, and deliver a consistent experience for employees and brokers alike.
Partnership-Driven Innovation
The updates highlight nearly a decade of collaboration between Unum and Employee Navigator, demonstrating how long-term partnerships can fuel practical innovation in benefits technology. While integrated with Employee Navigator, Unum emphasizes that the eligibility and billing functionalities are designed, built, and supported internally, ensuring control, reliability, and alignment with customer needs.
With these improvements, Unum positions Broker Connect as a solution that not only streamlines administration but also strengthens brokers’ ability to focus on strategic client support rather than manual processes—a critical differentiator in the evolving benefits landscape.
Join thousands of HR leaders who rely on HRTechEdge for the latest in workforce technology, AI-driven HR solutions, and strategic insights
Business Wire, a Berkshire Hathaway company, is the global leader in press release distribution and regulatory disclosure. Public relations, investor relations, public policy and marketing professionals rely on Business Wire for secure and accurate distribution of market-moving news and multimedia. Founded in 1961, Business Wire is a trusted source for news organizations, journalists, investment professionals and regulatory authorities, delivering news directly into editorial systems and leading online news sources via its multi-patented NX network. Business Wire’s global newsrooms are available to meet the needs of communications professionals and news media worldwide.
