Genesys Named to Fortune’s 2026 Best Workplaces in Technology

Genesys has been named to the 2026 Fortune Best Workplaces in Technology list, based on employee survey responses analysed by Great Place To Work. The recognition comes as the customer experience technology company expands employee AI training alongside its broader workplace development programmes. Genesys said 94% of its employees completed foundational AI literacy training during fiscal year 2026, which ran from February 1, 2025, to January 31, 2026. The award draws on feedback from nearly 144,000 employees at Great Place To Work-certified technology companies.

Genesys Links Workplace Recognition to Employee AI Literacy

Genesys has been named to the 2026 Fortune Best Workplaces in Technology list, an employee-experience ranking produced by Great Place To Work and Fortune. The recognition highlights the company’s workplace culture as it invests in employee development and prepares its workforce for AI-enabled ways of working.

The award is based on confidential employee feedback collected through Great Place To Work’s Trust Index survey. For the 2026 technology list, nearly 144,000 responses were analysed from employees at certified technology companies. The assessment considers trust in management, workplace relationships, professional development, fairness and whether positive experiences are shared across different roles and employee groups.

That methodology matters because workplace awards based on employee feedback offer a different perspective from rankings based solely on financial performance, company size or benefits packages. The recognition does not mean every employee has an identical experience, but the evaluation is designed to measure how consistently an organisation delivers a positive workplace environment.

AI literacy becomes part of workforce development

A central detail in the Genesys announcement is the company’s investment in AI education. Genesys reported that 94% of its employees completed foundational AI literacy training during fiscal year 2026, which ended January 31, 2026.

The programme is complemented by ongoing learning, hands-on experience and peer learning, according to the company. These activities are intended to help employees understand AI, apply it in their roles and use the technology responsibly.

For HR teams, this illustrates a broader shift in workforce development. AI adoption is not simply a matter of purchasing new software or deploying automated workflows. Employees need to understand the technology’s capabilities and limitations, recognise when human judgement is necessary, and develop the confidence to incorporate AI into everyday work.

Training completion, however, is only an initial indicator. It does not establish how effectively employees apply those skills or whether the programme has improved productivity, employee experience or business results. Genesys has not disclosed those outcome measures in the announcement.

The company’s training effort also sits within a wider talent challenge facing technology employers: keeping skills current as products, customer expectations and work processes change. AI literacy can provide a common foundation, but organisations still need role-specific training and practical opportunities for employees to use new capabilities.

A culture built around flexibility and development

Genesys describes its shared workplace culture as “One Genesys,” with an emphasis on empathy, collaboration and growth. The company says employees have flexibility in how they work, access to professional development and coaching, and resources supporting their well-being.

Chief People Officer Eva Majercsik said the recognition was meaningful because it reflects employee feedback and the company’s goal of helping people grow in their careers and contribute in meaningful ways.

The combination of flexibility, coaching and AI education reflects an approach to employee experience that extends beyond recruitment and retention. Employers must also consider how people develop skills, navigate organisational change and find opportunities to progress as the nature of work evolves.

For HR leaders evaluating similar programmes, the useful questions are practical: Are employees able to access learning relevant to their roles? Do managers support development? Can employees apply what they learn? And do employees across different functions experience the same opportunities?

Great Place To Work’s methodology places weight on consistency across the workforce, rather than relying only on the experiences of senior staff or full-time employees. Its assessment examines differences in employee responses across roles and demographic groups.

Global recognition adds context, not a complete measure

The technology workplace award is part of a broader set of recognitions Genesys says it has received during 2026. These include the Fortune 100 Best Companies to Work For Europe list, workplace rankings in Canada, Mexico, Germany and Spain, and awards focused on information technology, well-being and women in the workforce across several markets, including India.

Multiple recognitions can indicate that a company is investing in its employee experience across regions. But awards use different eligibility criteria, geographies and assessment methods, so they should not automatically be treated as equivalent or directly comparable.

For employers, the more durable lesson is that workplace culture and technology adoption are connected. AI initiatives depend on employees having the skills and support to use new tools, while sustainable workforce development requires more than a single training course or a strong employer-brand message.

Genesys’ reported 94% AI literacy training completion rate provides a concrete measure of programme reach. The next question is whether that training translates into sustained skills, responsible use and measurable improvements in how employees work.

Market Landscape

Workplace culture and AI skills development are becoming increasingly connected priorities for HR leaders at technology companies. As organisations introduce AI into products and internal operations, they must also prepare employees for new workflows and changing skill requirements.

Three trends are particularly relevant:

• Employee experience as a workforce strategy: Trust, flexibility, career development and consistent treatment across roles influence how employees experience their workplace.

• AI literacy as a baseline skill: Training can establish shared knowledge, but organisations also need role-specific learning and evidence that employees can apply skills in practice.

• Measurement beyond participation: Completion rates show programme reach; business outcomes require additional measures such as demonstrated proficiency, responsible use and changes in work quality.

Genesys’ recognition and AI training figures illustrate how employers are connecting workplace culture with workforce readiness. The available announcement does not establish a causal link between the award, the training programme and business performance.

Top Insights

• Genesys earned a place on the 2026 Fortune Best Workplaces in Technology list, based on employee survey responses analysed by Great Place To Work.

• The company reported that 94% of employees completed foundational AI literacy training during its fiscal year 2026.

• Genesys says its workplace culture emphasises empathy, collaboration, flexible work, professional development, coaching and employee well-being.

• The award methodology considers employee trust, fairness, development opportunities and how consistently positive workplace experiences are shared across roles.

• Training completion demonstrates programme reach, but Genesys has not disclosed independent evidence linking AI literacy training to productivity or other business outcomes.

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